Cookie Policy

Cookie Policy

This Cookie Policy explains how Delujo Home Ltd uses cookies and similar tracking technologies when you visit our website at delujohome.com. It explains what these technologies are, why we use them, and your rights under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

1. What Are Cookies?

Cookies are small data text files placed on your computer, tablet, or smartphone when you visit a website. They allow the site to recognise your device, secure checkout processes, and remember your browsing preferences across visits.

Cookies do not store raw credit card numbers or payment credentials; they store session identifiers, security tokens, and user preference codes.

2. Why We Use Cookies

Delujo Home Ltd uses cookies to:

  • Ensure core website features (such as secure logins, shopping cart persistence, and checkout navigation) function reliably.

  • Remember selected preferences, such as saved carts and display settings.

  • Measure aggregate, anonymised visitor traffic patterns to monitor website performance and page loading speeds.

  • Comply with UK security, fraud prevention, and electronic commerce standards.

  • Serve relevant promotional messages and measure marketing effectiveness where explicit user consent has been granted.

3. Categories of Cookies We Use

  • Strictly Necessary / Essential Cookies: These cookies are technically required for the operation of our store, enabling shopping cart functionality, secure checkout, and fraud protection. They cannot be disabled in our systems.

  • Functional Cookies: These files remember your browsing choices (such as account login details and session state) to provide a consistent user experience.

  • Analytics & Performance Cookies: We use web analytics services (including Google Analytics) to understand aggregate visitor counts, bounce rates, and navigation paths. All analytical data is anonymised and aggregated.

  • Marketing & Advertising Cookies: These tracking cookies help measure marketing campaign performance and display relevant ads on external platforms where you have provided prior consent.

4. Managing Your Cookie Preferences

  • Consent Banner: When you first visit delujohome.com, an interactive consent banner allows you to accept all cookies, reject non-essential cookies, or manage your individual tracking preferences.

  • Browser Settings: You can restrict, block, or delete cookies at any time via your browser settings (Chrome, Safari, Edge, Firefox). Please note that blocking strictly necessary cookies will prevent items from staying in your shopping cart and may break checkout functionality.

  • Global Privacy Control (GPC): Our website recognises valid browser-level privacy opt-out signals, automatically deactivating non-essential marketing and tracking cookies when detected.

5. Policy Updates

We may update this Cookie Policy from time to time to align with legal requirements or operational modifications. The most recent version will always be published on this page with the date of the latest revision.

6. Company & Contact Information

For any questions regarding our use of cookies or personal data protection, please contact:

  • Legal Entity Name: Delujo Home Ltd

  • Company Registration Number: 16866363 (Registered in England & Wales)

  • Registered Office Address: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom

  • Email: info@delujohome.com

  • Phone: +44 7778 764696

  • Appointment & Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT