Breakage Warranty Terms & Conditions

At Delujo Home Ltd, we take pride in the quality and durability of our collections. Our Breakage Warranty ensures that eligible homeware pieces used in domestic settings are protected against accidental chipping or breakage within the warranty period.

1. Overview & Scope

This Breakage Warranty is a commercial guarantee provided by Delujo Home Ltd for eligible products purchased directly from our official online store at delujohome.com.

• Coverage Period: Valid for 12 months starting from the original date of purchase.

• Membership Requirement: This warranty is an exclusive benefit for registered MyDelujo members.

• Replacements Only: The warranty provides direct product replacements only. It does not entitle the claimant to a monetary refund, store credit, or cash alternative.

2. Registration Requirement

To activate your coverage, you must register your eligible purchase on delujohome.com no later than 6 months from the original purchase date.

• The warranty is valid only for products successfully registered within this 6-month window.

• Coverage is limited to one replacement claim per registered product up to the exact quantity purchased (e.g., if a set of 6 dinner plates was purchased and registered, up to 6 individual replacement claims may be made).

• Replacement items received following an approved claim are not eligible for subsequent warranty coverage.

• If a damaged product is no longer manufactured or is out of stock, Delujo Home Ltd reserves the right to replace the item with a substantially similar product of equal value and function.

3. Terms & Eligibility Criteria

• Domestic Household Use Only: The warranty applies exclusively to items used for personal, domestic purposes. Commercial, hospitality, office, or catering uses are expressly excluded.

• Delivery Scope: Replacement pieces are shipped exclusively to domestic addresses within the United Kingdom.

• Personalised Items: Where an eligible piece was engraved, monogrammed, or custom-finished, the replacement provided will be a standard, non-personalised item. Delujo Home Ltd does not replicate custom engravings or bespoke alterations on replacement pieces.

• Exclusions: This warranty does not cover deliberate damage, severe neglect, improper cleaning, or commercial use. Promotional clearance items and sample pieces clearly marked as non-warranted at checkout are excluded.

4. How to Submit a Claim

If an eligible, registered product chips or breaks:

1. Email our dedicated support team at info@delujohome.com or call +44 7778 764696.

2. Include your full name, MyDelujo account email, original order number, and a brief description of the incident.

3. Attach clear, well-lit photographs displaying the crack, chip, or break, along with the base stamp/maker's mark.

4. Once verified and approved by our team, we will dispatch your replacement directly to your registered UK address without requiring you to return broken ceramic or glass shards.

5. Policy Updates & Misuse

Delujo Home Ltd reserves the right to amend these warranty terms or discontinue the program to reflect regulatory or operational changes. Any modifications will not affect purchases made and registered prior to the date of revision. Delujo Home Ltd reserves the right to reject claims where evidence of fraud, intentional misuse, or commercial exploitation is identified.

6. Statutory Consumer Rights

This commercial warranty is provided in addition to, and does not limit, replace, or affect, your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You retain full legal protection regarding faulty, damaged, or misdescribed goods.

7. Business & Contact Information

• Legal Entity Name: Delujo Home Ltd

• Company Registration Number: 16866363 (Registered in England & Wales)

• Registered & Operating Address: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom

• Email: info@delujohome.com

• Phone: +44 7778 764696

• Appointment & Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT