Terms of Service

Last Updated: 13 October 2026

Welcome to Delujo Home, operated by Delujo Home Ltd, a company registered in England and Wales under Company Registration Number 16866363.

These Terms of Service govern the use of our website, https://delujohome.com/, and purchases made through our online store.

By placing an order, you agree to these Terms and the applicable store policies. Nothing in these Terms affects your statutory consumer rights under UK law.

1. Business Information

Trading Name: Delujo Home
Legal Business Name: Delujo Home Ltd
Company Registration Number: 16866363
Business Address: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom
Email: info@delujohome.com
Telephone: +44 7778 764696
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM UK time

2. Website Use

Customers may use our website to browse products, obtain information, and place orders.

By using our website, you agree to:

• Provide accurate and complete information when ordering.

• Use the website for lawful purposes.

• Avoid fraudulent transactions or unauthorised payment methods.

• Keep your account credentials secure.

• Respect the intellectual property rights of Delujo Home Ltd and third parties.

We may restrict website access where reasonably necessary to prevent fraud, misuse, or security risks.

3. Products and Descriptions

We aim to provide accurate product descriptions, photographs, measurements, materials, prices, and availability information.

Product colours may vary slightly due to screen settings, lighting, and manufacturing variations.

Any material variations or product-specific conditions will be disclosed where applicable.

If a product is unavailable or listed with an incorrect price, we will contact the customer, explain the issue, and offer an appropriate solution, including cancellation and a full refund where payment has already been collected.

We will not substitute products without obtaining the customer's agreement.

4. Orders and Contract Formation

Customers may place orders through our online checkout.

After an order is submitted, an order confirmation will be sent to the email address provided.

An order confirmation acknowledges receipt of the order but does not necessarily constitute acceptance.

A contract of sale is formed when we accept the order, normally through dispatch confirmation.

If an order cannot be fulfilled, we will notify the customer and refund any payment collected for the cancelled items without undue delay.

Nothing in this section limits statutory rights relating to purchases, delivery, or refunds.

5. Pricing and Payments

All product prices are displayed in British Pounds Sterling (GBP).

Any applicable taxes are included or disclosed in accordance with UK law. Delivery charges and the final order total are displayed before payment is confirmed.

We accept the payment methods displayed at checkout.

Payments are processed through the payment service providers available on our Shopify store.

We do not intentionally collect or store customers' full payment card security codes on our own systems.

Customers will not be charged undisclosed fees.

6. Delivery and Shipping

Delujo Home currently delivers products within the United Kingdom only.

We do not offer international delivery.

Available shipping methods, applicable charges, and estimated delivery times are communicated during checkout and in our Delivery & Shipping Policy.

For eligible UK orders of £50 or more, free standard delivery is available.

Orders below £50 are subject to the shipping terms and charges disclosed at checkout.

Estimated delivery times are provided in good faith and may be affected by circumstances outside our reasonable control.

Customers retain their statutory rights concerning delayed or undelivered goods.

For additional information, please refer to our Delivery & Shipping Information page:

https://delujohome.com/pages/delivery-shipping-information

7. Returns, Refunds and Cancellations

Delujo Home offers a 30-day returns policy, subject to the terms published in our Return & Refund Policy.

Customers may request returns by contacting:

Email: info@delujohome.com
Phone: +44 7778 764696

For eligible change-of-mind returns, customers are responsible for return shipping costs where permitted by law and disclosed before purchase.

Where goods are faulty, damaged, or incorrect, we will provide appropriate remedies in accordance with UK consumer law.

Statutory cancellation rights generally allow consumers to cancel qualifying online purchases within 14 days after receiving their goods, subject to applicable exceptions.

Our voluntary 30-day returns policy does not restrict those statutory rights.

Refunds will be processed in accordance with the published Return & Refund Policy and applicable law.

Full details are available in our Return & Refund Policy, accessible through the footer of our website.

8. Damaged or Incorrect Products

We ask customers to inspect deliveries and contact our support team promptly if an item arrives damaged or incorrect.

When contacting support, please provide the order number and details of the issue. Photographs may help us investigate but do not replace statutory consumer rights.

We will assess the circumstances and provide a suitable remedy, which may include repair, replacement, or refund as required by applicable law.

No arbitrary reporting deadline will remove a customer's statutory rights.

9. Promotions and Discounts

Promotional offers are subject to the conditions displayed with each promotion.

Discount codes must normally be applied before checkout is completed.

Any minimum purchase requirements, expiration dates, product exclusions, or usage limitations will be disclosed as part of the offer.

Promotional terms do not affect customers' statutory rights.

10. Privacy and Personal Data

Delujo Home Ltd processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Information about the collection, processing, storage, sharing, and protection of personal information is provided in our Privacy Policy.

Our Privacy Policy is available through the website footer.

Customers may contact info@delujohome.com regarding privacy enquiries.

11. Intellectual Property

Website content, including original branding, text, graphics, photographs, and design elements, is owned by Delujo Home Ltd or used under applicable rights or licences.

Customers may use the website and its content for personal shopping and lawful purposes.

Unauthorised commercial reproduction or distribution of protected content is prohibited.

Nothing in these Terms claims ownership over trademarks, images, or other intellectual property belonging to third parties.

12. Website Availability

We aim to maintain a secure, accessible, and functional shopping website.

Occasional maintenance, technical difficulties, or service interruptions may affect availability.

We may make reasonable updates to improve website functionality, security, and customer experience.

Nothing in this section removes our obligations concerning purchases already accepted.

13. Limitation of Liability

Delujo Home Ltd does not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot lawfully be excluded or restricted.

Any other limitation of liability applies only to the extent permitted by applicable law.

14. External Websites

Our website may contain links to third-party websites or services.

These external platforms operate under their own policies and terms.

We are not responsible for third-party content outside our control, except where liability cannot lawfully be excluded.

15. Changes to These Terms

We may update these Terms to reflect legal requirements, operational changes, or improvements to our services.

The latest version will be published on this page with its updated date.

Changes will not retrospectively remove rights arising under an existing contract.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this section prevents consumers from relying on mandatory protections or bringing proceedings in courts available to them under applicable law.

17. Customer Support and Complaints

Customers requiring assistance with orders, deliveries, payments, returns, refunds, or complaints may contact:

Delujo Home Ltd
15a Stilebrook Road
Olney, MK46 5EA
United Kingdom

Email: info@delujohome.com
Phone: +44 7778 764696

Support Hours: Monday–Saturday, 9:00 AM–5:00 PM UK time

We aim to handle customer enquiries fairly, transparently, and within a reasonable timeframe.

Delujo Home Ltd — United Kingdom

Website: https://delujohome.com/