Terms of Use

Terms and Conditions of Use

Thank you for visiting Delujo Home Ltd. Please read these Terms and Conditions of Use ("Terms") carefully before accessing or using our website, online store, or any associated digital services located at https://delujohome.com/ (collectively, the "Sites").

The Sites are owned, published, and operated by Delujo Home Ltd (Company Registration Number: 16866363, incorporated in England and Wales; hereinafter referred to as "Delujo Home", "we", "us", or "our").

By accessing or browsing the Sites, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our governing policies, including our Privacy Policy, Cookie Policy, Terms of Sale, and Breakage Warranty Terms. If you do not agree to these Terms, please do not use the Sites.

1. Intellectual Property & Limited License

The entire content of the Sites—including text, graphics, user interfaces, visual interfaces, photographs, product descriptions, digital assets, and computer code—is the property of Delujo Home Ltd or its content suppliers and is protected by UK and international copyright, trademark, and intellectual property laws. All rights are strictly reserved.

  • Trademarks & Brand Assets: The name "Delujo Home", our logotypes, brand identifiers, domain names, and trade dress are proprietary marks of Delujo Home Ltd. Access to the Sites does not grant any express or implied license to use any marks without our prior written consent.

  • Limited Personal License: Delujo Home Ltd grants you a personal, limited, non-exclusive, revocable, and non-transferable license to access and make personal, non-commercial use of the Sites. You may download or print extracts solely for personal reference, provided all copyright notices remain intact.

  • Automated Scraping Prohibited: Automated data mining, web crawling, scraping, screen scraping, or extraction of catalog databases, product listings, or pricing data from the Sites without express written authorization is strictly prohibited.

2. Permitted Use & Code of Conduct

You agree to use the Sites strictly for lawful purposes and in accordance with these Terms. You agree not to:

  1. Transmit unsolicited commercial messages, junk mail, chain letters, or spam.

  2. Impersonate Delujo Home Ltd, our employees, representatives, or any other individual or entity.

  3. Forge headers, manipulate digital packet identifiers, or obscure the origin of communications transmitted via the Sites.

  4. Take any action that imposes an unreasonable or disproportionately large load on our digital infrastructure or network systems.

  5. Upload, transmit, or distribute material containing viruses, Trojan horses, worms, or harmful executable code.

  6. Harvest, scrape, or systematically collect personal information of other users without explicit consent.

Delujo Home Ltd reserves the right to terminate access and pursue appropriate legal action or report unlawful behavior to law enforcement authorities.

3. Disclaimers & Limitation of Liability

The Sites and all information, content, and materials included on or otherwise made available through them are provided on an "as is" and "as available" basis without express or implied warranties.

  • Color & Dimension Accuracy: We make every effort to display product dimensions, textures, and finishes accurately. However, actual colors depend on individual monitor specifications and display settings; we cannot guarantee that your screen displays the exact shade of physical items.

  • System Availability: Delujo Home Ltd does not guarantee that the Sites will be uninterrupted, error-free, or completely free of technical vulnerabilities. We reserve the right to suspend or withdraw access for maintenance or operational updates without notice.

  • Liability Limitations: To the maximum extent permitted by the laws of England and Wales, Delujo Home Ltd and its directors, officers, and employees shall not be liable for any indirect, incidental, punitive, or consequential losses arising out of your access to or inability to use the Sites. Nothing in these Terms limits our liability for death or personal injury resulting from negligence, fraud, or statutory consumer protections that cannot be excluded under the UK Consumer Rights Act 2015.

4. Third-Party Links & User-Submitted Content

  • External Links: Our Sites may provide links to independent third-party websites for supplementary reference. Delujo Home Ltd has no control over external platforms and assumes no responsibility for their content, policies, or practices.

  • User Submissions: When you post reviews, submit feedback, or transmit messages to us, you confirm that you own the rights to the material. You grant Delujo Home Ltd a perpetual, irrevocable, royalty-free, worldwide license to use, display, reproduce, and adapt such submissions across our sales and marketing channels without financial compensation.

5. Webstore Account Creation

A customer webstore profile may be generated and associated with your verified email address when you complete any of the following actions:

  1. Register an account profile on delujohome.com.

  2. Complete an order through checkout.

  3. Join the MyDelujo loyalty program.

  4. Subscribe to official email communications.

  5. Register a product under our Breakage Warranty scheme.

You are responsible for safeguarding your login credentials. You may review, modify, or request complete deletion of your account at any time by contacting our support team in accordance with UK GDPR.

6. Indemnification

You agree to defend, indemnify, and hold harmless Delujo Home Ltd, its directors, officers, employees, and agents from and against all third-party claims, liabilities, damages, losses, or legal costs arising from your misuse of the Sites, breach of these Terms, or violation of third-party rights.

7. Governing Law & Jurisdiction

These Terms and Conditions of Use are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Business & Contact Information

For questions regarding these Terms or our store policies, please contact:

  • Legal Entity Name: Delujo Home Ltd

  • Company Registration Number: 16866363 (Registered in England & Wales)

  • Registered Office & Showroom: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom

  • Email: info@delujohome.com

  • Phone: +44 7778 764696

  • Appointment & Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT