Delivery & Return

Return & Refund Policy

At Delujo Home Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a transparent and straightforward return and refund policy in accordance with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

1. Return Window & Eligibility

You have 30 days from the date your shipment is delivered to request and initiate a return.

To qualify for a full refund, items must satisfy the following conditions:

  • Returned in original, unused, and undamaged condition.

  • Complete with all original tags, accessories, and protective packaging intact.

  • For carpets, rugs, and textile items, goods must be unwashed, clean, and free from pet hair, odors, or household marks.

2. How to Initiate a Return

  1. Send an email to our support team at info@delujohome.com with the subject line: "Return Request - [Your Order Number]".

  2. Include your full name, order number, the specific item(s) you wish to return, and clear photographs showing the item's condition.

  3. You can also reach our customer support team directly by phone at +44 7778 764696.

  4. Our support team will review your request within 1 to 2 business days and provide your return authorization along with the designated return dispatch address.

3. Return Costs & Restocking Fees

  • Restocking Fees: There are no restocking fees charged on any returns.

  • Defective, Damaged, or Incorrect Items: If your item arrives damaged, flawed, or incorrect, Delujo Home Ltd provides a prepaid return shipping label or arranges a free collection at zero cost to you.

  • Change of Mind / Remorse Returns: Customers are responsible for arranging and covering the return shipping postage using a tracked courier service of their choice.

  • Original Shipping Fees: Original standard delivery charges are non-refundable once an order has been successfully delivered, except where items are proved faulty or misdescribed.

4. Inspection & Refund Timeline

  • Receipt Notification: Once your returned item arrives at our facility, we will inspect the parcel and send you an automated email confirming receipt.

  • Inspection & Processing: Our team inspects returned items within 2 business days of arrival.

  • Refund Credit: Once approved, your refund will be issued directly to your original method of payment within 5 working days. Please note that your bank or card issuer may require an additional 2 to 3 business days to post the funds to your account statement.

5. Damaged or Broken Goods

If an item arrives broken or cracked, please do not return damaged glass or ceramic pieces without contacting us first. Refer to our Breakage Warranty & Warranty Policy to receive a free, immediate replacement by emailing photos to info@delujohome.com.

6. Business & Contact Information

  • Legal Entity Name: Delujo Home Ltd

  • Company Registration Number: 16866363 (Registered in England & Wales)

  • Registered & Operating Address: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom

  • Email: info@delujohome.com

  • Phone: +44 7778 764696

  • Appointment & Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT