Payment Policy

At Delujo Home Ltd, we provide a secure, transparent, and straightforward checkout experience. Below you will find complete details regarding accepted payment methods, pricing, transaction security, and billing terms.

1. Accepted Payment Methods

We accept the following payment options directly through our secure checkout:

• Credit and Debit Cards: Visa, Mastercard, American Express, and Maestro

• Digital Wallets: Apple Pay, Google Pay, and Shop Pay

All transactions are processed in real time and are subject to immediate authorization and anti-fraud verification by your card issuer.

2. Currency & Pricing Transparency

• Currency: All prices listed on delujohome.com are quoted and charged exclusively in Pounds Sterling (GBP, £).

• Taxes: Value Added Tax (VAT) and all applicable taxes are included in the displayed product prices.

• No Hidden Fees: The total price shown in your cart and at checkout is the final price you pay, inclusive of the product price and standard UK delivery fee. We do not charge unexpected payment processing fees, service surcharges, or foreign transaction fees on domestic purchases.

3. Payment Processing & Billing Terms

• When is payment charged? Your selected payment method is charged immediately upon placing and confirming your order.

• Order Confirmation: Once payment is authorized, you will receive an automated confirmation email containing your order number, invoice details, and item breakdown.

4. Payment Security & Data Privacy

• SSL Encryption: Our website uses industry-standard 256-bit Secure Sockets Layer (SSL) encryption to protect your personal and payment details.

• PCI Compliance: Delujo Home Ltd complies with Payment Card Industry Data Security Standards (PCI-DSS Level 1).

• Card Data Protection: We never store, handle, or view your sensitive payment card details. All transactions are routed directly through secure, regulated payment gateways.

5. Troubleshooting Payment Issues

If your card is declined or your payment cannot be completed, please check the following:

• Verify that the card number, expiration date, billing address, and CVV/security code entered are correct.

• Ensure your account has sufficient funds available to complete the purchase.

• Confirm that your card issuer has not placed an automatic security hold on online purchases.

If payment issues persist, please contact your issuing bank or get in touch with our customer service team.

6. Business & Contact Information

• Legal Entity Name: Delujo Home Ltd

• Company Registration Number: 16866363 (Registered in England & Wales)

• Registered Address: 15a Stilebrook Road, Olney, MK46 5EA, United Kingdom

• Email: info@delujohome.com

• Phone: +44 7778 764696

• Appointment & Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM GMT